Frequently Asked Questions

Return & Replacement Policy

If the order has not been shipped, please contact us by superservice@mail.weddingdressale.org, and we will refund you within 24 hours after we get your email. If the order has already been shipped, you find the item defective, or you just simply do not want it any more, please send an email to us at superservice@mail.weddingdressale.org to see what options you may have and go through the RMA process, if necessary, to return the item. You can require a full refund excluding shipping fees or a replacement of the same item. Weddingdressale.org only accepts a complete or partial refund for the items that have problems caused by us. Items must be unworn, unwashed, undamaged, unused, and with all original tags attached. We suggest you that please do carefully check the right size, color and style before making the order. And when you receive an item that is damaged, do contact our customer service immediately and present some necessary proof such as photos of gown or other files. We cannot accept returns on custom sized dresses or on dresses that have been customized by the designer for you. We can't accept returns on items have been worn or damaged by improper cleaning method. Color aberration is existed due to the color effect by the PC monitor and weather condition. The quality problem is not included with color aberration. Any item returned without notifying us will not be credited You should contact us within 2 business days (from the date products were received) if you want to return the item to us. Please ship the item back to us. Contact us first if you need refund. The after service department will processing it. If we come to terms for refund, please ship the items back within 7 days (from the date products were received). We can only refund after receiving the returned items in good conditions as we sent to you. And you should afford shipping fee. www.weddingdressale.org reserve the rights to issue an approximately 15% restocking fee.

WHEN will my Credit Card be charged?

YOUR CREDIT CARD WILL NOT BE CHARGED until we determine that your dress is available to be shipped to you by your "wear date." You will receive an email to confirm your order and that it will be shipped to you before your wear date, together with a receipt of your charges. You will also receive an email when your dress is actually shipped to you. It is important that you provide us with a "wear date" and be sure to make yourself have enough time to have your gown altered, if necessary.

What are the shipping charges for international orders?

We guarantee the most efficient shipment for all international orders. The cost of international shipments depends on destination

What do you mean by TAX FREE?

You will not be charged any State Sales Tax on Prom and Evening Dresses. (If we are shipping within the state of Florida, we will pay the Florida Sales Tax for you. Please note that the Florida tax will be calculated on your invoice if you live in Florida but your credit card will not be charged.) On international orders you will be responsible for any custom duties or import fees that may be charged.

How does your LAYAWAY PLAN work?

When you place a 50% initial non-refundable and non-cancelable deposit, we agree to place and hold your special order in layaway for a period not to exceed 60 days. Upon final payment of the balance, provided we have already received your special order from the vendor, we will ship your dress to you. All of our other terms and Policies apply to layaway purchases. (Please contact us if you have any other questions.)

How long does a special order take?

Every dress is different. It can take from 2-6 weeks. Please note that all international special order will take additional time (up to a few weeks), as we only provide custom size for you.

How do I know which size is best for me?

Each company has a unique sizing guide with measuring instructions that include bust, waist, and hips. It is suggested that you take into consideration the type of fabric and style of the dress, as this also influences sizing. If you are still unsure after viewing a size chart for your dress, please contact us at (210)-764-6549.

How do I place my order in this website?

You can view the catalog in our website. If you find anything you want to buy just take it to shopping cart and then go check out.

How to Preserve my Wedding Dresses?

Gowns should be stored in a room where the temperature and humidity levels are constant, such as a guest room or spare closet. Never store your dress in the attic or basement where there are extreme changes in temperature and/or humidity. It is best to keep it in a dark (unexposed to sunlight), dry place, folded or rolled in a clean white sheet. Hanging your dress on a hanger is not recommended as it can cause stress to the fabric and create distortion. Do not store your gown in plastic such as a garment bag. Plastic can emit gases that will tend to yellow the fabric. If you decide to remove your gown from the one place to another place, we suggest that cotton gloves should always be worn when handling gowns.

In what sizes are your gowns available?

Most of our gowns are available in sizes 0-28. However, certain styles do have a limited size range. Please contact us for details.

How long should I order in advance?

Delivery time may vary from country to country. It cost about 25 days for us to make and ship your order, please make an order about one month before.

Why does my credit card payment fail?

Payment by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble with making a payment via credit card, you may contact your card-issuing bank or PayPal directly.

Who pays the transfer fee for offline payments?

Client is responsible for fees charged by bank or post office for the remittance operation for offline payment such as Western Union.

When will I receive my items after I place an order?

After you paying for your order, we will send you an email with a tracking No., you can check your order with the number on carrier's website, such as DHL, UPS, TNT. Also when you make an order, you can get the estimate information for delivery time.

How do I check my order status?

As the following the form, you can easy find the link of the carrier. When we start ship your item, we will send you an email including the track No., you can track your order with it.